customer service

shipping & delivery

free shipping on all orders over $100 within australia. flat rate shipping of $10 on any order within australia under $100. we deliver all orders through australia post (express post). if orders are received before 1pm aest* on a business day, it will be sent that day. for all capital cities and major metro areas, delivery will be next day. we aim to have the order to you within 2 working days. if your order is placed over the weekend, it will be dispatched on the monday. once your order is dispatched, you will receive an email containing your tracking number with australia post, this will allow you to track the delivery of your order at any time.

privacy & security

section 1 - what do we do with your information?
when you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. when you browse our store, we also automatically receive your computer’s internet protocol (ip) address in order to provide us with information that helps us learn about your browser and operating system. email marketing (if applicable): with your permission, we may send you emails about our store, new products and other updates.

section 2 - consent
how do you get my consent? when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. if we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. how do i withdraw my consent? if after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: mimosa 1/20 fletcher street, byron bay, new south wales, au, 2481

section 3 - disclosure
we may disclose your personal information if we are required by law to do so or if you violate our terms of service.

section 4 - magento
our store is hosted on magento. they provide us with the online e-commerce platform that allows us to sell our products and services to you. your data is stored through magento’s data storage, databases and the general magento application. they store your data on a secure server behind a firewall. payment: if you choose a direct payment gateway to complete your purchase, then shopify stores your credit card data. it is encrypted through the payment card industry data security standard (pci-dss). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. after that is complete, your purchase transaction information is deleted. all direct payment gateways adhere to the standards set by pci-dss as managed by the pci security standards council, which is a joint effort of brands like visa, mastercard, american express and discover. pci-dss requirements help ensure the secure handling of credit card information by our store and its service providers. for more insight, you may also want to read shopify’s terms of service here or privacy statement here.

section 5 - third-party services
in general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. however, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. for these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. in particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. as an example, if you are located in canada and your transaction is processed by a payment gateway located in the united states, then your personal information used in completing that transaction may be subject to disclosure under united states legislation, including the patriot act. once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service. links when you click on links on our store, they may direct you away from our site. we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. google analytics: our store uses google analytics to help us learn about who visits our site and what pages are being looked at.

section 6 - security
to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. if you provide us with your credit card information, the information is encrypted using secure socket layer technology (ssl) and stored with a aes-256 encryption. although no method of transmission over the internet or electronic storage is 100% secure, we follow all pci-dss requirements and implement additional generally accepted industry standards.

section 7 - cookies
here is a list of cookies that we use. we’ve listed them here so you that you can choose if you want to opt-out of cookies or not

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
GOOGLE ANALYTICS PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

section 8 - age of consent
by using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

section 9 - changes to this privacy policy
we reserve the right to modify this privacy policy at any time, so please review it frequently. changes and clarifications will take effect immediately upon their posting on the website. if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. if our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. questions and contact information if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy compliance officer at or by mail at
mimosa clothing
1/20 fletcher street,
byron bay, new south wales, au, 2481

returns & replacements

we guarantee a ‘no hassles’ return, exchange and refund policy whether you want to return an item for a full refund or exchange an item.

return postage
returns or exchanges must be sent to phyllis & mimosa to process. return postage is the responsibility of the customer. you can return items via australia post, it does not have to be via courier.

if you’re not happy with your purchase simply return the item unwashed and unworn to our address below. once we receive the item we will issue a full refund.

if your purchase doesn’t fit just return the item unwashed and unworn to our address below. once we receive your item we will send the new size/colour on the same day by overnight courier. please include the exchange slip below to let us know what you need.

sale items
unfortunately we cannot refund sale items, however we would be happy to issue an exchange or store credit.

please ensure
any item sent back for a refund or exchange is unworn, unwashed and has the original swing tags attached. all return and exchange requests are made within 14 days from delivery date. return postage is the responsibility of the customer.

for all return queries please contact
mimosa clothing
+ 61 2 6685 8184

return items to:

mimosa clothing
1/20 fletcher street,
byron bay, new south wales, au, 2481